Charter Communications

User Rating: 1 out of 5 stars

After living in an apartment complex that only offered Charter as the option I was forced to live under the Charter Nazi Regime for a year. I have never yelled at any customer service person on the phone until Charter. The service is out all the time and it is impossible to have someone assist you. As I just moved I was able to get DIRECT TV, however I needed to have Charter come pick up their equipment. And so, they scheduled me for Sept 18. all day. And although I calmly informed them I had moved out and no longer lived there, and a smaller window would be great so I didn't have to sit in an empty apartment all day, they refused to work something out. I feel it impossible to ever hate something the way I hated Charter.

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User Rating: 5 out of 5 stars

We have had Charter phone for over a year and now have internet wifi and cable bundled in and the service has been great. The installation was problem free, the two guys who came to do it were professional and kind, and we haven't had any problems with the service at all. Very pleased.

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User Rating: 1 out of 5 stars

I just want to start this by saying that I am a patient person. When I move to Florissant in September we arranged to have my service switched the weekend of the 10th. They did not show and had apparently rescheduled my appointment to the following weekend without any notification. A week and a half after they finally do get it installed my cable quits working and take about 4 days to get service out to my house again. When they show up it turns out that someone else in my neighborhood had their service canceled and since the connections were all unmarked they just disconnected one, which happened to be mine.

A charter salesman calls on the November 25th offering me a very nice bundle deal so I forget the past problems and decided to take it. We arrange to have installation on December3rd between 1-5 because changing phone carriers has to be done during the week according to them. I take a vacation day so I can be here (this is my last one for the year btw). I don't call them until 4:45 since the last 2 times they came it was at the very end of the time window. When I call customer service tells me that I am scheduled for the 7th between 8-10. After explaining to them that I’m not stupid and did not get these dates and times confused the rep actually said that the sales person was only worried about the sale and most likely didn't check to see if the time was available. So I guess charter is fine with the old bait and switch, thinking that I will be fine with taking another day off to get their crappy service. The only thing the customer service reps could say was sorry even when I canceled to appointment and the new services I was buying. This is by and far the worst company I have ever dealt with. When they are going to be held accountable for their incredibly poor service? Please do yourself a favor and use any company but them. Personally I am going to look into AT&T satellite for the first time just so I never have to deal with them again.

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